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AI agent analytics

See how your AI agents really perform

Aiwo analyses the conversations your AI agents handle, so you can see where they resolve, where they fail and what to improve.

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Trusted by leading Finnish and international brands

  • Elisa
  • Helen
  • Terveystalo
  • Fennia
  • Oomi
  • Lounea
  • Keva
  • Lumo
  • Keskisuomalainen

Quality

See where your AI agents resolve and where they fail

Aiwo reads the conversations your AI agents handle and shows, by topic, which ones are resolved, which are handed over and where customers come back with the same problem.

  • Resolution and hand-over by topic
  • Repeat contacts after an agent conversation

Illustrative example

AI agent conversation

Can I move my contract to my new address?

Please call customer service for that.

That is why I am writing to you.

Handed overTopic: Contract not moved

Causes

Fix the cause, not just the bot

Many agent failures come from the same process problems that drive human contacts. Aiwo connects both, so one fix helps every channel.

Illustrative example

CauseAgent cannot see move-in status
  • Agent design
  • Customer data
  • Sales operations
  • IT

Proof

Show that a change to an agent worked

Track every improvement over time, so you can prove that a change to an agent actually reduced repeat contacts.

Illustrative example

Move-in questions to the agent

  1. ✓Failure pattern found
  2. ✓Answer added to the agent
  3. ✓Hand-overs falling
  4. ✓Result reported

See how Helen uses Aiwo

  • Helen

    Helen gains real-time visibility across every customer channel with Aiwo

    Helen: Helen gains real-time visibility across every customer channel with Aiwo

See how your AI agents perform on real conversations

Find and fix the business problems behind your customer contacts, with proof that each fix worked.

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