Customer contact intelligence for insurance
Claims, policy changes, renewals and invoices generate a steady stream of contacts. Aiwo shows which ones come from process failures, what they cost and who can remove them.
How insurance teams use Aiwo
Illustrative example
I sent the photos last week. Where is my claim?
I can see it was received. A handler will be in touch.
That is what I was told on Monday.
Quick to start
No separate IT project: Aiwo works with the data from your existing contact channels.
Illustrative example
- Phone
- Chat
- Web form
- App
- Letters
During onboarding
Connect your channels
Contact channels are connected through an API.
If a system has no ready-made integration, it is built during onboarding.Deployment is usually done within about four weeks.
Illustrative example
Finding
Policy documents not found online
“I can't find my policy documents anywhere online.”
Owner: Digital
When your data is connected
First insights
The analysis is ready to use: the detailed topics behind your contacts, what each one costs and who owns it.
Illustrative example
Regular review
- Findings shared with Claims
- Fix confirmed with Policy admin
- Next topics agreed
After onboarding
Ongoing support
Technical support and a dedicated customer success manager help your teams use the findings.
Security and data protection
Your customers’ conversations are sensitive. Aiwo is built to handle them with care.
See details- GDPR-aligned data handling
- Customer data kept in the EU
- Following ISO 27001 and other security standards
Frequently asked questions
It goes further. Aiwo finds detailed topics automatically, and can sit alongside the categories your agents already use.
Calls, chats, emails and agent conversations can be analysed together.
See our Security and trust page for data location, privacy and GDPR information.