Customer contact intelligence for telecommunications
Billing, activation, outages and plan changes create contacts at scale. Aiwo identifies which are avoidable, what they cost and which team can prevent them.
How telecommunications teams use Aiwo
Illustrative example
My bill is much higher than last month.
A roaming charge was added on the 14th.
Nobody told me roaming was on.
How Lounea turns customer contacts into insight with Aiwo
Quick to start
No separate IT project: Aiwo works with the data from your existing contact channels.
Illustrative example
- Phone
- Chat
- App
- Store
- Social
During onboarding
Connect your channels
Contact channels are connected through an API.
If a system has no ready-made integration, it is built during onboarding.Deployment is usually done within about four weeks.
Illustrative example
Finding
Plan change missing from the invoice
“My new plan isn't on this invoice.”
Owner: Billing
When your data is connected
First insights
The analysis is ready to use: the detailed topics behind your contacts, what each one costs and who owns it.
Illustrative example
Regular review
- Findings shared with Billing
- Fix confirmed with Product
- Next topics agreed
After onboarding
Ongoing support
Technical support and a dedicated customer success manager help your teams use the findings.
Security and data protection
Your customers’ conversations are sensitive. Aiwo is built to handle them with care.
See details- GDPR-aligned data handling
- Customer data kept in the EU
- Following ISO 27001 and other security standards
Frequently asked questions
Aiwo integrates with commonly used CRM, support and contact centre systems. If a ready-made integration does not exist, it is built during onboarding.
English and the major European languages, including the Nordics.
Yes. Stable topics make trend and historical comparison possible.