Customer contact intelligence for energy and utilities
Energy and utility customers contact you around invoices, meters, moving and price changes. Aiwo shows the processes behind those contacts and what they cost.
How energy and utilities teams use Aiwo
Illustrative example
My invoice is estimated again, but I have a smart meter.
Your meter has not reported since May.
Why did nobody tell me?
Helen gains real-time visibility across every customer channel with Aiwo
Quick to start
No separate IT project: Aiwo works with the data from your existing contact channels.
Illustrative example
- Phone
- Chat
- App
- Web form
- Social
During onboarding
Connect your channels
Contact channels are connected through an API.
If a system has no ready-made integration, it is built during onboarding.Deployment is usually done within about four weeks.
Illustrative example
Finding
Direct debit change not applied
“I changed my bank account, but you still charged the old one.”
Owner: Billing
When your data is connected
First insights
The analysis is ready to use: the detailed topics behind your contacts, what each one costs and who owns it.
Illustrative example
Regular review
- Findings shared with Metering
- Fix confirmed with Billing
- Next topics agreed
After onboarding
Ongoing support
Technical support and a dedicated customer success manager help your teams use the findings.
Security and data protection
Your customers’ conversations are sensitive. Aiwo is built to handle them with care.
See details- GDPR-aligned data handling
- Customer data kept in the EU
- Following ISO 27001 and other security standards
Frequently asked questions
Aiwo supports English and the major European languages, including the Nordics.
Data is stored in customer-specific tenants in specified regions, Europe for European customers.
No. Aiwo uses data from your existing contact channels.