Security and trust
Security and privacy at Aiwo
Customer conversations are sensitive. Here is how Aiwo handles your data, in plain language.
Governance
Security and data protection are part of how Aiwo is built and run, not an afterthought.
01.
Your data stays in your own tenant, in the region you are in.
02.
Access is limited to people with a legitimate need, and you decide who in your organisation can see what.
03.
Controls are applied consistently across the whole service, not only where it is convenient.
04.
Security improves continuously: more effective, easier to audit and less friction over time.
Security and compliance at Aiwo
Aiwo’s data processes are developed for handling sensitive business data and are GDPR compliant. Aiwo follows the ISO 27001 security management standard.
- GDPR
- EU data
- TLS
- Tenants
Data protection
Anonymised data processing
Aiwo aims to surface significant business findings from conversations, so the data can be processed anonymised.
Data location
Data is stored in customer-specific tenants in specified regions: Europe for European customers, Australia for Australian and South-East Asian customers, and the US for North and South American customers.
European data is kept in the EU.
Access control
You choose who in your organisation has access, and can give access to as many users as you need.
Data privacy
GDPR
Aiwo’s data processes are developed for handling sensitive business data and are GDPR compliant.
Data processing agreement is integral part of all customer contracts.
Regulatory compliance
Aiwo processes data on multiple highly regulated industries following stringent security policies and regulations. Including EU’s AI Act.
Anonymisation
Personally identifiable information is removed from analysed data to ensure safety of end-customers.
Security questions
In customer-specific tenants in specified regions: Europe for European customers, Australia for Australian and South-East Asian customers, and the US for North and South American customers.
Yes. Our data processes are developed for handling sensitive business data.
Aiwo follows the ISO 27001 security management standard.
Yes. Contact us and we will walk your technical and security reviewers through the setup.