Customer contact intelligence for financial services
Payments, cards, accounts and fees drive heavy contact volumes. Aiwo helps financial services leaders see the root causes, quantify them and show that fixes work.
How financial services teams use Aiwo
Aiwo ranks the causes of repeat contacts by volume and cost, so improvement work follows the data and not the loudest opinion.
Illustrative example
My card payment was declined at the shop. Why?
I cannot see the reason. Please call us.
I did call. They sent me back here.
Quick to start
No separate IT project: Aiwo works with the data from your existing contact channels.
Illustrative example
- Phone
- Chat
- App
- Branch
- Secure messages
During onboarding
Connect your channels
Contact channels are connected through an API.
If a system has no ready-made integration, it is built during onboarding.Deployment is usually done within about four weeks.
Illustrative example
Finding
Address change not confirmed
“I moved last month and still have no confirmation.”
Owner: Customer data
When your data is connected
First insights
The analysis is ready to use: the detailed topics behind your contacts, what each one costs and who owns it.
Illustrative example
Regular review
- Findings shared with Cards
- Fix confirmed with Digital
- Next topics agreed
After onboarding
Ongoing support
Technical support and a dedicated customer success manager help your teams use the findings.
Security and data protection
Your customers’ conversations are sensitive. Aiwo is built to handle them with care.
See details- GDPR-aligned data handling
- Customer data kept in the EU
- Following ISO 27001 and other security standards
Frequently asked questions
Aiwo gives structured, repeatable evidence from customer conversations. We can discuss your reporting needs in a demo.
Onboarding is planned around your needs, and deployment is usually completed within about four weeks.
Yes. Results can be exported through the Aiwo API, and an MCP server can make them available to your AI environment.