Aiwo launches its AI agent
Article · 11 September 2026
Aiwo launches AI agent that turns customer conversations into decisions and action
Most customer analytics stop where the hard part begins. Teams get a dashboard, and are left to interpret it, build the report, and make the case to the wider…
Company newsArticle · 22 June 2026
Heli Partanen joins Aiwo AI’s board of directors
Aiwo AI, the Finland-born customer contact intelligence company, has appointed Heli Partanen to its Board of Directors. Partanen served as Chief Executive Officer of…
- Insights and analysis
Beyond NPS
Article · 10 March 2026
Beyond NPS: why customer experience metrics often miss the real problem
Net Promoter Score (NPS) has long been one of the most widely used metrics for measuring customer loyalty and satisfaction. A strong NPS is often interpreted as evidence…
- Company news
Article · 9 January 2026
Aiwo reaches 100 million analyzed customer contacts
Aiwo Reaches milestone of 100 Million Analyzed Customer Contacts.
- Insights and analysis
AI in customer service
Article · 29 September 2025
AI in customer service: Salesforce and Genesys optimize, Aiwo eliminates
AI in customer service doesn’t have to stop at making your call center run smoother. There’s a next step, using AI to continuously learn from every service interaction…
Customer storyCustomer story · 26 June 2025
Media Group Keskisuomalainen and Aiwo announce partnership
A partnership to improve customer service, sales and customer experience.
Customer storyCustomer story · 17 June 2025
Terveystalo and Aiwo: a collaboration that transforms customer insight into speed and efficiency
Terveystalo and Aiwo joined forces to build an unprecedented capability to understand customer needs and respond to change not in months, but in days.
Customer storyCustomer story · 17 June 2025
AI revolutionizes customer service: Lounea and Aiwo join forces
A Finnish fibre operator and Aiwo collaborate to improve customer service quality and efficiency.
- Company news
AI as an enabler of customer experience and efficiency
Article · 21 March 2025
AI as an enabler of superior customer experience and efficiency in customer service
The partnership between energy service provider Lumme Energia and Aiwo, a company specializing in AI-powered Customer Contact Intelligence, has resulted in significant…
- Insights and analysis
Beyond chatbots
Article · 10 March 2025
Beyond chatbots: how AI can prevent customer contacts before they happen
In 2025, AI chatbots and agentic AI are everywhere. From utilities to telcos, insurance to healthcare, businesses have leaned hard into these digital assistants to cut…
- Insights and analysis
Article · 7 March 2025
How Aiwo differs from Salesforce, NICE, and Genesys
Aiwo stands out from Salesforce, NICE, and Genesys by focusing on a unique mission: reducing customer contact volume through proactive business improvements, rather than…
- Product update
Article · 18 February 2025
What does Aiwo do?
In today’s growth environment, understanding your customers’ needs and enhancing their experience is paramount. Aiwo stands at the forefront of this mission, offering…
- Insights and analysis
Aiwo helps Finnish consumer companies
Article · 24 January 2025
Aiwo helps Finnish consumer companies improve efficiency and increase sales
Finnish companies are competing in an increasingly tough market, where both providing the best possible service to existing customers and achieving better sales…