Customer contact intelligence for healthcare
Healthcare providers handle large volumes of contacts about appointments, results and billing. Aiwo shows what causes them and helps teams act quickly.
How healthcare teams use Aiwo
Illustrative example
I cannot find an appointment this week.
The online calendar shows no free time.
The clinic said there are cancellations.
Quick to start
No separate IT project: Aiwo works with the data from your existing contact channels.
Illustrative example
- Phone
- Chat
- App
- Reception
- Feedback
During onboarding
Connect your channels
Contact channels are connected through an API.
If a system has no ready-made integration, it is built during onboarding.Deployment is usually done within about four weeks.
Illustrative example
Finding
Opening hours wrong on the clinic page
“The clinic page said you were open on Saturday.”
Owner: Digital
When your data is connected
First insights
The analysis is ready to use: the detailed topics behind your contacts, what each one costs and who owns it.
Illustrative example
Regular review
- Findings shared with Booking
- Fix confirmed with Digital
- Next topics agreed
After onboarding
Ongoing support
Technical support and a dedicated customer success manager help your teams use the findings.
Security and data protection
Your customers’ conversations are sensitive. Aiwo is built to handle them with care.
See details- GDPR-aligned data handling
- Customer data kept in the EU
- Following ISO 27001 and other security standards
Frequently asked questions
Data handling is built for sensitive business data. See Security and trust for details, and ask us about your specific requirements.
Yes. You can give access to as many users as you need.
Yes. After onboarding we offer technical support and a dedicated customer success manager.